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Jobs - Customer Service Administrator

Join Our Team

We are looking for someone to fill the role of a Customer Service Administrator within our Sandside based web sales facility, located just off the A6 at Milnthorpe - a 15 to 25 minute drive from Kendal and Lancaster respectively - and our situation provides easy access and parking in a pleasant rural setting.

Rock + Run has specialised in retailing equipment for mountain enthusiasts since 1983 and our reputation for customer service and efficiency in this field is renowned throughout the outdoor sector. Since first launching our website and the web-sales portion of our business back in 1994 we have been an industry leader in web retail and this is something we strive to maintain and uphold.

As this role has direct contact with current and potential customers, an enthusiasm for the outdoors is required, plus at least a basic understanding of the type of gear we stock. A climbing or mountaineering interest would be preferable with this being our main focus, or at least the willingness to learn more about the gear we stock.

We would expect excellent customer service skills, being able to communicate clearly and efficiently both face-to-face and remotely via phone and email.

Be organised, self motivated and IT competent, plus are able to work efficiently on your own or as part of a small team.

Customer Service tasks

  • Responding to email and phone inquiries in a timely and professional manner
  • Dealing with customers in person who use our 'Click and Collect' service
  • Handling and solving complaints with product/service/delivery issues
  • Processing returns
  • Process warranty issues and warranty returns
  • Handling order amendments and payment transactions
  • Managing product and customer reviews on the website

General

You may occasionally be required to help with normal day-to-day business tasks depending on workload, holidays and sickness.

Contract & Salary

This is a full time position with an initial 6 month probationary period. The role would be available to start immediately: Monday to Friday, 8.45am – 5.00pm.
Salary is 18-20k dependent on skills and experience.

Interested?

Please send a relevant CV and covering letter/email explaining why you would be interested in joining the Rock + Run team with which role you are interested in to Dave Lobley (david@rockrun.com). If you have any other queries please contact Dave Lobley via the aforementioned email.

CLOSING DATE: 15th February 2021

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