Free UK Shipping Over £85 | 30 Days returns Policy | Most Trusted Since 1983

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Shipping

At Rock + Run we offer a fast and reliable shipping service at a reasonable price. We use both Royal Mail and Couriers to ensure that your order reaches you as quickly and efficiently as possible. Nearly all of our orders are sent on a tracked service, which means that virtually nothing goes missing, and when it does we will send out a replacement order free of charge.

Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. 

UK Shipping Rates

  1. England & Wales
  2. Northern Ireland
  3. Scotland
    1. Lowlands South of and including Glasgow and Edinburgh
    2. Lowlands North of Glasgow and Edinburgh
    3. Highlands
    4. Islands
  4. Isle of Man, Isle of White, Scilly Isles
  5. Channel Islands
  6. BFPO
  7. Saturday Deliveries
  8. Collect from Our Warehouse

Europe Shipping Rates

  1. Republic of Ireland
  2. Belgium
  3. Denmark
  4. France
  5. Germany and Austria
  6. Netherlands
  7. Sweden
  8. Europe EU

World Shipping

  1. World Shipping Information
  2. Russia

Other Shipping Information

  1. Shipping Methods
  2. Discount Codes and Shipping Rates
  3. Missed Deliveries
  4. What to do if Your Shipment is Late?
  5. Bank Holidays
  6. Anything Else?

     

    UK Shipping Rates

    England & Wales

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £84.99 STANDARD DELIVERY | Royal Mail Tracked 2-3 Working Days £4.95
    £85.00 - £149.99 STANDARD DELIVERY | Royal Mail Tracked 2-3 Working Days FREE
    £00.01 - £149.99 EXPRESS DELIVERY | DPD Courier Next Working Day (Deliveries on Mon-Fri) £6.95
    £150.00 and above EXPRESS DELIVERY | DPD Courier Next Working Day (Deliveries on Mon-Fri) FREE
    £00.01 and above BY NOON NEXT DAY | DPD Courier Next Working Day by 12:00 Noon (Deliveries on Mon-Fri) £16.00

    Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

    Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

    For more information on Royal Mail Tracked see here.

    For more information on DPD Courier see here.

     

    Northern Ireland

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £84.99 STANDARD DELIVERY | Royal Mail Tracked 2-4 Working Days £4.95
    £85.00 - £149.99 STANDARD DELIVERY | Royal Mail Tracked 2-4 Working Days FREE
    £00.01 - £149.99 EXPRESS DELIVERY | DPD Courier 2 Working Days (Deliveries on Mon-Fri) £6.95
    £150.00 and above EXPRESS DELIVERY | DPD Courier 2 Working Days (Deliveries on Mon-Fri) FREE
    £00.01 and above BY NOON NEXT DAY | DPD Courier Sorry this service is not available NA

    Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

    Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

    For more information on Royal Mail Tracked see here.

    For more information on DPD Courier see here.

     

    Scotland

    Lowlands South of and including Glasgow and Edinburgh 

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £84.99 STANDARD DELIVERY | Royal Mail Tracked 2-3 Working Days £4.95
    £85.00 - £149.99 STANDARD DELIVERY | Royal Mail Tracked 2-3 Working Days FREE
    £00.01 - £149.99 EXPRESS DELIVERY | DPD Courier

    Next Working Day (Deliveries on Mon-Fri)

    £6.95
    £150.00 and above EXPRESS DELIVERY | DPD Courier Next Working Day (Deliveries on Mon-Fri) FREE
    £00.01 and above BY NOON NEXT DAY | DPD Courier Next Working Day by 12:00 Noon (Deliveries on Mon-Fri) £16.00

    Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

    Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

    For more information on Royal Mail Tracked see here.

    For more information on DPD Courier see here.

     

    Lowlands North of Glasgow and Edinburgh 

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £84.99 STANDARD DELIVERY | Royal Mail Tracked 2-3 Working Days £4.95
    £85.00 - £149.99 STANDARD DELIVERY | Royal Mail Tracked 2-3 Working Days FREE
    £00.01 - £149.99 EXPRESS DELIVERY | DPD Courier

    1-2 Working Days (Deliveries on Mon-Fri)

    £6.95
    £150.00 and above EXPRESS DELIVERY | DPD Courier 1-2 Working Days (Deliveries on Mon-Fri) FREE
    £00.01 and above BY NOON NEXT DAY | DPD Courier Sorry this service is not available NA

    Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

    Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

    For more information on Royal Mail Tracked see here.

    For more information on DPD Courier see here.

     

    Highlands 

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £84.99 STANDARD DELIVERY | Royal Mail Tracked 2-5 Working Days £4.95
    £85.00 - £149.99 STANDARD DELIVERY | Royal Mail Tracked 2-5 Working Days FREE
    £00.01 - £149.99 EXPRESS DELIVERY | DPD Courier

    2-3 Working Days (Deliveries on Mon-Fri)

    £6.95
    £150.00 and above EXPRESS DELIVERY | DPD Courier 2-3 Working Days (Deliveries on Mon-Fri) FREE
    £00.01 and above BY NOON NEXT DAY | DPD Courier Sorry this service is not available NA

    Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

    Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

    For more information on Royal Mail Tracked see here.

    For more information on DPD Courier see here.

     

    Islands

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £84.99 STANDARD DELIVERY | Royal Mail Tracked 2-5 Working Days £4.95
    £85.00 - £149.99 STANDARD DELIVERY | Royal Mail Tracked 2-5 Working Days FREE
    £00.01 - £149.99 EXPRESS DELIVERY | DPD Courier

    2-5 Working Days (Deliveries on Mon-Fri)

    £6.95
    £150.00 and above EXPRESS DELIVERY | DPD Courier 2-5 Working Days (Deliveries on Mon-Fri) FREE
    £00.01 and above BY NOON NEXT DAY | DPD Courier Sorry this service is not available NA

    Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

    Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

    For more information on Royal Mail Tracked see here.

    For more information on DPD Courier see here.

     

    Isle of Man, Isle of White, Scilly Isles

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £84.99 STANDARD DELIVERY | Royal Mail Tracked 2-4 Working Days £4.95
    £85.00 - £149.99 STANDARD DELIVERY | Royal Mail Tracked 2-4 Working Days FREE
    £00.01 - £149.99 EXPRESS DELIVERY | DPD Courier 2 Working Days (Deliveries on Mon-Fri) £6.95
    £150.00 and above EXPRESS DELIVERY | DPD Courier 2 Working Days (Deliveries on Mon-Fri) FREE
    £00.01 and above BY NOON NEXT DAY | DPD Courier Sorry this service is not available NA

    Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

    Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

    For more information on Royal Mail Tracked see here.

    For more information on DPD Courier see here.

     

    Channel Islands

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £84.99 STANDARD DELIVERY | Royal Mail Tracked 2-4 Working Days £4.95
    £85.00 - £149.99 STANDARD DELIVERY | Royal Mail Tracked 2-4 Working Days FREE
    £00.01 - £149.99 EXPRESS DELIVERY | DPD Courier 2 Working Days (Deliveries on Mon-Fri) £12.00
    £150.00 and above EXPRESS DELIVERY | DPD Courier 2 Working Days (Deliveries on Mon-Fri) FREE

    For Channel Islands Tax Free orders, please visit rockrun.world

    BFPO

    Standard shipping rates apply for all orders to the Ruislip Depot. Click here for Shipping Service.

    VAT can only be refunded from order if we receive a certificate of entitlement before the order is placed.



    Saturday Deliveries

    We have the facility to provide a guaranteed Saturday delivery service using DPD Couriers to the majority of Mainland England and Wales, and Scotland up to Glasgow and Edinburgh.

    The rate varies depending on the order and location, but will be a minimum of £30.

    Please telephone us on 015395 64540 if you require this service, and before 1.00pm on a Friday.



    Collect from Our Warehouse

    This option is for customers who wish to collect their order from our warehouse near Milnthorpe, Cumbria (our location)

    • You will be sent an email when your order is ready to collect. Usually orders placed in the morning will be ready in the afternoon. Orders placed in the afternoon will be ready next day.
    • Please bring a copy of your confirmation email or order invoice for reference.
    • Collection times are 9.00am to 4.30pm Monday to Friday
    • If the order has not been collected within 31 days we will try and contact you - if this fails we will refund your order and put the items back into stock.

     

     

    Europe Shipping Rates 

    Republic of Ireland

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £84.99 International DPD

    2 Working Days (Deliveries on Mon-Fri)

    £8.00
    £85.00 and above International DPD 2 Working Days (Deliveries on Mon-Fri) FREE

    Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day.

    • Delivery times are after order dispatch.
    • A signature will be required for delivery.
    • We are unable to send the following items out of the UK: Gas, Liquid Chalk.
    • Some Bouldering Pads are too large to send. We will contact you if any issues.

    For more information on International DPD see here.

     

    Belgium

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £84.99 International DPD Working Days (Deliveries on Mon-Fri) £8.00
    £85.00 and above International DPD Working Days (Deliveries on Mon-Fri) FREE

    Orders must be placed before 2.00pm UK time, Monday to Friday to be dispatched the same day.

    • Delivery times are after order dispatch.
    • A signature will be required for delivery.
    • We are unable to send the following items out of the UK: Gas, Liquid Chalk.
    • Some Bouldering Pads are too large to send. We will contact you if any issues.

    For more information on International DPD see here.

     

    Denmark

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £99.99 International DPD Working Days (Deliveries on Mon-Fri) £10.00
    £100.00 and above International DPD Working Days (Deliveries on Mon-Fri) FREE

    Orders must be placed before 2.00pm UK time, Monday to Friday to be dispatched the same day.

    • Delivery times are after order dispatch.
    • A signature will be required for delivery.
    • We are unable to send the following items out of the UK: Gas, Liquid Chalk.
    • Some Bouldering Pads are too large to send. We will contact you if any issues.

    For more information on International DPD see here.

     

    France

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £99.99 International DPD Working Days (Deliveries on Mon-Fri) £8.00
    £100.00 and above International DPD Working Days (Deliveries on Mon-Fri) FREE

    Orders must be placed before 2.00pm UK time, Monday to Friday to be dispatched the same day.

    • Delivery times are after order dispatch.
    • A signature will be required for delivery.
    • We are unable to send the following items out of the UK: Gas, Liquid Chalk.
    • Some Bouldering Pads are too large to send. We will contact you if any issues.

    For more information on International DPD see here.

     

    Germany and Austria

    To order in € see our dedicated German language site at rockrun.de

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £99.99 International DPD Working Days (Deliveries on Mon-Fri) £8.00
    £100.00 and above International DPD Working Days (Deliveries on Mon-Fri) FREE

    Orders must be placed before 2.00pm UK time, Monday to Friday to be dispatched the same day.

    • Delivery times are after order dispatch.
    • A signature will be required for delivery.
    • We are unable to send the following items out of the UK: Gas, Liquid Chalk.
    • Some Bouldering Pads are too large to send. We will contact you if any issues.

    For more information on International DPD see here.

     

    Netherlands

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £99.99 International DPD Working Days (Deliveries on Mon-Fri) £8.00
    £100.00 and above International DPD Working Days (Deliveries on Mon-Fri) FREE

    Orders must be placed before 2.00pm UK time, Monday to Friday to be dispatched the same day.

    • Delivery times are after order dispatch.
    • A signature will be required for delivery.
    • We are unable to send the following items out of the UK: Gas, Liquid Chalk.
    • Some Bouldering Pads are too large to send. We will contact you if any issues.

    For more information on International DPD see here.

     

    Sweden

    Order Values Between Shipping Method Delivery Time Shipping Cost
    £00.01 - £199.99 International DPD 4-5 Working Days (Deliveries on Mon-Fri) £18.00
    £200.00 and above International DPD 4-5 Working Days (Deliveries on Mon-Fri) FREE

    Orders must be placed before 2.00pm UK time, Monday to Friday to be dispatched the same day.

    • Delivery times are after order dispatch.
    • A signature will be required for delivery.
    • We are unable to send the following items out of the UK: Gas, Liquid Chalk.
    • Some Bouldering Pads are too large to send. We will contact you if any issues.

    For more information on International DPD see here.

     

    Europe EU

    Country Shipping Method Delivery Time Shipping Cost
    Bulgaria Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox) 3-10 Days £16.00
    Bulgaria International DPD 4-7 Days £28.00
    Croatia International DPD 4-6 Days £18.00
    Cyprus Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox) 3-10 Days £16.00
    Cyprus TNT 2-7 Days £70.00
    Czech Republic International DPD 3-4 Days £12.00
    Estonia International DPD 4-5 Days £18.00
    Finland International DPD 4-5 Days £18.00
    Greece Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox) 3-10 Days £16.00
    Greece International DPD 4-9 Days £28.00
    Hungary International DPD 4-5 Days £18.00
    Italy International DPD 3-4 Days £12.00
    Latvia Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox) 3-10 Days £16.00
    Latvia International DPD 4-6 Days £28.00
    Lithuania Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox) 3-10 Days £16.00
    Lithuania International DPD 4-6 Days £28.00
    Luxembourg International DPD 2 Days £8.00
    Malta Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox) 3-10 Days £16.00
    Malta TNT 2-6 Days £70.00
    Poland International DPD 4-5 Days £18.00
    Portugal International DPD 4-5 Days £18.00
    Romania Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox) 3-10 Days £16.00
    Romania International DPD 4-6 Days £28.00
    Slovakia International DPD 3-4 Days £12.00
    Slovenia International DPD 4-5 Days £18.00
    Spain International DPD 3-4 Days £12.00
    Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day.
    • Delivery times are after order dispatch.
    • A signature will be required for delivery.
    • We are unable to send the following items out of the UK: Gas, Liquid Chalk.
    • Some Bouldering Pads are too large to send. We will contact you if any issues.

    For more information on Royal Mail Small Package see here.

    For more information on International DPD see here.

    For more information on TNT see here. 

     

    Other Shipping Information

    SHIPPING METHODS

    Royal Mail Tracked (UK)

    • Sent with your regular post.
    • A signature is not required but we advise that the delivery address will have someone present.
    • There is basic tracking that will show whether your order has been delivered, left with a neighbour, or has failed to be delivered and is back at the Royal Mail depot.
    • You will be updated by SMS/Email for any delivery updates.
    • After dispatch the delivery address cannot be changed.

    DPD Courier (UK)

    • A signature is required so your delivery address must have somebody there to sign for the package.
    • There is full tracking which will show your orders progress through the DPD network.
    • On the morning of the delivery. DPD will SMS/Email you with a 1 hour delivery time slot.
    • You will be informed by DPD of any delays due to weather, major traffic accidents that could lead to a delay in delivery.
    • If you are not in when DPD attempt to deliver they will leave a card and you can arrange a delivery or collection with them.
    • You can redirect your DPD package through their website after it has been dispatched. This may add 24 hours to the delivery time.

    Royal Mail Small Package (International)

    To avoid some orders having to pay TNT prices we are able to send small orders by Royal Mail Small Package.

    Parcels can have a maximum weight of 1.5kg and a maximum size of 45x35x16cm (e.g. a shoebox)

    These are examples of products we CANNOT send

    • Clip Sticks
    • Fingerboards
    • Ice Axes
    • Ropes
    • Rucksacks (50L+)

    We will contact you if any orders are too heavy or large.

    • A signature is required so your delivery address must have somebody there to sign for the package.
    • Royal Mail will pass onto a local postal service.
    • There is basic tracking to show information on delivery updates.

    DPD Courier (International)

    • A signature is required so your delivery address must have somebody there to sign for the package.
    • There is full tracking which will show your orders progress through the delivery network.
    • Depending on your location you may receive a SMS/email with a delivery estimation.
    • Depending on your location your parcel may be passed onto a local courier service.

    TNT

    • A signature is required so your delivery address must have somebody there to sign for the package.
    • There is full tracking which will show your orders progress through the delivery network.
    • Depending on your location your parcel may be passed onto a local courier service.

    DISCOUNT CODES AND SHIPPING RATES

    Shipping options and prices are calculated after any active discount code. Applying a discount code can affect shipping options and rates.

    For example an item costing £80 would qualify for free UK standard delivery. If a 10% discount code was available and used, this would bring the item price down to £72 and shipping would then need to be paid as the order was not longer above the £80 order value threshold for free postage.

    MISSED DELIVERIES

    UK Royal Mail

    Your local post office will hold your parcel for 2 weeks, before your order is automatically returned to Rock + Run. Any parcels returned to us will be refunded minus any shipping and extra charges.

    DPD Courier (UK)

    Your local DPD depot will hold your parcel for 1 week before your order is automaticallyreturned to Rock + Run. Any parcels returned to us will be refunded minus any shipping and extra charges.

    DPD Courier (International)

    You will need to follow any instructions on your calling card, SMS or email. Any parcels returned to us will be refunded minus any shipping and extra charges.

    TNT

    You will need to follow any instructions on your calling card, SMS or email. Any parcels returned to us will be refunded minus any shipping and extra charges.

    WHAT TO DO IF YOUR SHIPMENT IS LATE?

    If your order has taken longer than expected to arrive then please e-mail us: info@rockrun.com or call us on our Customer Service number +44 (0)153 956 4540. Normally the sooner we are made aware of a problem, the easier it is to sort out.

    BANK HOLIDAYS

    We are closed on Bank Holidays and delivery services will not run on these days so please allow and extra day for delivery.

    ANYTHING ELSE?

    In the very unlikely event that we cannot ship your order within 24 hours we will contact you via e-mail or phone with an expected delivery date.

    If you have any further questions, please send an email to info@rockrun.com

     

    World Shipping Information

    Please visit rockrun.world for tax free shipping for countries outside of the EU.

    CUSTOMS IMPORT DUTY

    You may be liable for import customs duty in your country of residence. Rock + Run does not include any import duty charges in product prices or shipping charges. Please check your liability locally. Any charges will be on top of your Rock + Run invoice charge and will need to be paid by the customer locally.

    DISPATCH TIMES

    Orders must be placed before 2.00pm Monday to Friday (UK time) to be dispatched the same day. Orders are not dispatched on Bank (Public) Holidays

    SHIPPING TIMES

    Shipping times are stated in the shipping tables and assume that there will be no delays clearing customs. If there is a delay in clearing customs in your country this will add additional days to your shipping time which is outside our control.

    SHIPPING METHODS

    We use either Royal Mail or TNT for shipping orders based on the size, weight and value of the order. A tracking number will be emailed when the parcel has been dispatched, from TNT or from Rock + Run. A signature will be required for all deliveries.

    MISSED DELIVERIES

    You will need to follow any instructions on your calling card, SMS or email. Any parcels returned to us will be refunded minus any shipping and extra charges.

    NEED TO CONTACT US ABOUT A DELIVERY?

    Please email info@rockrun.com or call us on our English speaking Customer Service number +44 (0)153 956 4540 if you have any questions.

     

    World Shipping Rates

    Shipping Method Shipping Time Shipping Cost
    World Shipping 3-10 Working Days £20.00

    We offer a flat shipping rate to our world customers via a combination of Royal Mail or TNT. If shipping to a country listed below, please follow the link for more information on shipping to that country.

  1. Russia

  2. Unfortunately we are unable to ship to the following countries:

    Qatar, Saudi Arabia, UAE

    Russia

    Orders sent to Russia must be sent to a commercial address. Deliveries will not be made to a home address and your order will be returned and the order will be refunded minus the shipping charge.

    Shipping Method Shipping Time Shipping Cost
    World Shipping 3-10 Working Days £20.00
    Back to World Shipping Information

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