Shipping

At Rock + Run we offer a fast and reliable shipping service at a reasonable price. We use both Royal Mail and Couriers to ensure that your order reaches you as quickly and efficiently as possible. Nearly all of our orders are sent on a tracked service, which means that virtually nothing goes missing, and when it does we will send out a replacement order free of charge.

Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day.

 

UK Shipping Rates

  1. England & Wales
  2. Northern Ireland
  3. Scotland
    1. Lowlands South of and including Glasgow and Edinburgh
    2. Lowlands North of Glasgow and Edinburgh
    3. Highlands
    4. Islands
  4. Isle of Man, Isle of White, Scilly Isles
  5. Channel Islands
  6. BFPO
  7. Saturday Deliveries
  8. Collect from Our Warehouse

International Shipping Rates

  1. Republic of Ireland
  2. Europe EU
  3. Europe Non EU
  4. Russia
  5. USA
  6. Japan
  7. Australia and New Zealand
  8. Rest of World

Other Shipping Information

  1. Shipping Methods
  2. Missed Deliveries
  3. What to do if Your Shipment is Late?
  4. Bank Holidays
  5. Anything Else?

 

UK Shipping Rates

England & Wales

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 - £79.99 STANDARD DELIVERY |
Royal Mail Tracked
2-3 Days £4.50
£80.00 - £149.99
STANDARD DELIVERY | Royal Mail Tracked
2-3 Days FREE
£00.01 - £149.99 EXPRESS DELIVERY | DPD Courier Next Working Day (Deliveries on Mon-Fri) £6.50
£150.00 and above
EXPRESS DELIVERY | DPD Courier
Next Working Day (Deliveries on Mon-Fri)
FREE
£00.01 and above BY NOON NEXT DAY | DPD Courier
Next Working Day by 12:00 Noon (Deliveries on Mon-Fri)
£16.00

Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

For more information on Royal Mail Tracked see here.

For more information on DPD Courier see here.

 

Northern Ireland

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 - £79.99 STANDARD DELIVERY | Royal Mail Tracked 2-4 Days £4.50
£80.00 - £149.99
STANDARD DELIVERY | Royal Mail Tracked
2-4 Days FREE
£00.01 - £149.99 EXPRESS DELIVERY | DPD Courier 2 Working Days (Deliveries on Mon-Fri) £6.50
£150.00 and above
EXPRESS DELIVERY | DPD Courier
2 Working Days (Deliveries on Mon-Fri)
FREE
£00.01 and above BY NOON NEXT DAY | DPD Courier
Sorry this service is not available
NA

Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

For more information on Royal Mail Tracked see here.

For more information on DPD Courier see here.

 

Scotland

Lowlands South of and including Glasgow and Edinburgh 

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 - £79.99 STANDARD DELIVERY | Royal Mail Tracked 2-3 Days £4.50
£80.00 - £149.99
STANDARD DELIVERY | Royal Mail Tracked
2-3 Days
FREE
£00.01 - £149.99 EXPRESS DELIVERY | DPD Courier

Next Working Day (Deliveries on Mon-Fri)

£6.50
£150.00 and above
EXPRESS DELIVERY | DPD Courier
Next Working Day (Deliveries on Mon-Fri)
FREE
£00.01 and above BY NOON NEXT DAY | DPD Courier
Next Working Day by 12:00 Noon (Deliveries on Mon-Fri)
£16.00

Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

For more information on Royal Mail Tracked see here.

For more information on DPD Courier see here.

 

Lowlands North of Glasgow and Edinburgh 

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 - £79.99 STANDARD DELIVERY | Royal Mail Tracked 2-3 Days £4.50
£80.00 - £149.99
STANDARD DELIVERY | Royal Mail Tracked
2-3 Days
FREE
£00.01 - £149.99 EXPRESS DELIVERY | DPD Courier

1-2 Working Days (Deliveries on Mon-Fri)

£6.50
£150.00 and above
EXPRESS DELIVERY | DPD Courier
1-2 Working Days (Deliveries on Mon-Fri)
FREE
£00.01 and above BY NOON NEXT DAY | DPD Courier
Sorry this service is not available
NA

Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

For more information on Royal Mail Tracked see here.

For more information on DPD Courier see here.

 

Highlands 

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 - £79.99 STANDARD DELIVERY | Royal Mail Tracked 2-5 Days £4.50
£80.00 - £149.99
STANDARD DELIVERY | Royal Mail Tracked
2-5 Days
FREE
£00.01 - £149.99 EXPRESS DELIVERY | DPD Courier

2-3 Working Days (Deliveries on Mon-Fri)

£6.50
£150.00 and above
EXPRESS DELIVERY | DPD Courier
2-3 Working Days (Deliveries on Mon-Fri)
FREE
£00.01 and above BY NOON NEXT DAY | DPD Courier
Sorry this service is not available
NA

Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

For more information on Royal Mail Tracked see here.

For more information on DPD Courier see here.

 

Islands

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 - £79.99 STANDARD DELIVERY | Royal Mail Tracked 2-5 Days £4.50
£80.00 - £149.99
STANDARD DELIVERY | Royal Mail Tracked
2-5 Days
FREE
£00.01 - £149.99 EXPRESS DELIVERY | DPD Courier

2-5 Working Days (Deliveries on Mon-Fri)

£6.50
£150.00 and above
EXPRESS DELIVERY | DPD Courier
2-5 Working Days (Deliveries on Mon-Fri)
FREE
£00.01 and above BY NOON NEXT DAY | DPD Courier
Sorry this service is not available
NA

Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

For more information on Royal Mail Tracked see here.

For more information on DPD Courier see here.

 

Isle of Man, Isle of White, Scilly Isles

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 - £79.99 STANDARD DELIVERY | Royal Mail Tracked 2-4 Days £4.50
£80.00 - £149.99
STANDARD DELIVERY | Royal Mail Tracked
2-4 Days FREE
£00.01 - £149.99 EXPRESS DELIVERY | DPD Courier 2 Working Days (Deliveries on Mon-Fri) £6.50
£150.00 and above
EXPRESS DELIVERY | DPD Courier
2 Working Days (Deliveries on Mon-Fri)
FREE
£00.01 and above BY NOON NEXT DAY | DPD Courier
Sorry this service is not available
NA

Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

For more information on Royal Mail Tracked see here.

For more information on DPD Courier see here.

 

Channel Islands

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 - £79.99 STANDARD DELIVERY | Royal Mail Tracked 2-4 Days £4.50
£80.00 - £149.99
STANDARD DELIVERY | Royal Mail Tracked
2-4 Days FREE
£00.01 - £149.99 EXPRESS DELIVERY | DPD Courier 2 Working Days (Deliveries on Mon-Fri) £12.00
£150.00 and above
EXPRESS DELIVERY | DPD Courier
2 Working Days (Deliveries on Mon-Fri)
FREE

Orders must be placed before 2.00pm Monday to Friday to be dispatched the same day. Delivery times are after order dispatch.

Occasionally some large items costing under £150 (crash pads, clip sticks etc.) will need to be sent with a courier (at no extra cost). Your shipping confirmation email will confirm the shipping method.

For more information on Royal Mail Tracked see here.

For more information on DPD Courier see here.

 

BFPO

Standard shipping rates apply for all orders to the Ruislip Depot. Click here for Shipping Service.

VAT can only be refunded from order if we receive a certificate of entitlement before the order is placed.



Saturday Deliveries

We have the facility to provide a guaranteed Saturday delivery service using DPD Couriers to the majority of Mainland England and Wales, and Scotland up to Glasgow and Edinburgh.

The rate varies depending on the order and location, but will be a minimum of £30.

Please telephone us on 015395 64540 if you require this service, and before 1.00pm on a Friday.



Collect from Our Warehouse

This option is for customers who wish to collect their order from our warehouse near Milnthorpe, Cumbria (our location)

 

 

International Shipping Rates 

Republic of Ireland

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 and above DPD Courier 2 Days £8.00

 

 

 

Europe EU

Country Shipping Method Delivery Time Shipping Cost
Austria

International DPD

3 Days £10.00
Belgium
International DPD
2 Days £8.00
Bulgaria Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox) 3-10 Days £16.00
Bulgaria
International DPD
4-7 Days
£28.00
Croatia
International DPD
4-6 Days
£18.00
Cyprus
Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox)
3-10 Days
£16.00
Cyprus
TNT
2-7 Days £70.00
Czech Republic
International DPD
3-4 Days £12.00
Denmark
International DPD
3 Days £10.00
Estonia
International DPD
4-5 Days £18.00
Finland
International DPD
4-5 Days £18.00
France
International DPD
2-3 Days £8.00
Germany
International DPD
2-3 Days £8.00
Greece
Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox)
3-10 Days
£16.00
Greece
International DPD
4-9 Days £28.00
Hungary
International DPD
4-5 Days £18.00
Italy
International DPD
3-4 Days £12.00
Latvia
Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox)
3-10 Days
£16.00
Latvia
International DPD
4-6 Days £28.00
Lithuania
Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox)
3-10 Days
£16.00
Lithuania
International DPD
4-6 Days £28.00
Luxembourg
International DPD
2 Days £8.00
Malta
Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox)
3-10 Days
£16.00
Malta
TNT
2-6 Days £70.00
Netherlands
International DPD
2 Days £8.00
Poland
International DPD
4-5 Days £18.00
Portugal
International DPD
4-5 Days £18.00
Romania
Small Package Royal Mail (Max Value £150, Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox)
3-10 Days
£16.00
Romania
International DPD
4-6 Days £28.00
Slovakia
International DPD
3-4 Days £12.00
Slovenia
International DPD
4-5 Days £18.00
Spain
International DPD
3-4 Days £12.00
Sweden
International DPD
4-5 Days £18.00

For more information on Royal Mail Small Package see here.

For more information on International DPD see here.

For more information on TNT see here.

 

Europe Non EU

Please note that the customer is solely liable for any duties or tax that may have to be paid to the country of import.

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 and £149.99
Small Package Royal Mail (Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox)
3-10 Days £17.00
£00.01 and above TNT 2-8 Days £60.00

For more information on Royal Mail Small Package see here.

For more information on TNT see here.

 

Russia

Orders sent by TNT to Russia must be sent to a commercial address. TNT will not deliver to a home address and your order will be returned.

The customer is solely liable for any duties or tax that may have to be paid to the country of import.

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 and £149.99
Small Package Royal Mail (Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox)
3-10 Days £17.00
£00.01 and above TNT (Must be a commercial address) 2-8 Days £60.00

For more information on Royal Mail Small Package see here.

For more information on TNT see here.

 

USA

Please note that the customer is solely liable for any duties or tax that may have to be paid to the country of import.

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 and £149.99
Small Package Royal Mail (Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox)
3-10 Days £18.50
£00.01 and above TNT 2-5 Days £55.00

For more information on Royal Mail Small Package see here.

For more information on TNT see here.

 

Japan

Please note that the customer is solely liable for any duties or tax that may have to be paid to the country of import.

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 and £149.99
Small Package Royal Mail (Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox)
3-10 Days £18.50
£00.01 and above TNT 2-6 Days £65.00

For more information on Royal Mail Small Package see here.

For more information on TNT see here.

 

Australia and New Zealand

Please note that the customer is solely liable for any duties or tax that may have to be paid to the country of import.

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 and £149.99
Small Package Royal Mail (Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox)
3-14 Days £20.00
£00.01 and above TNT 2-6 Days £70.00

For more information on Royal Mail Small Package see here.

For more information on TNT see here.

 

Rest of World

Please note that the customer is solely liable for any duties or tax that may have to be paid to the country of import.

Order Values Between Shipping Method Delivery Time Shipping Cost
£00.01 and £149.99
Small Package Royal Mail (Max Weight 1.5kg, Max Size 45x35x16cm e.g Shoebox)
3-10 Days £20.00
£00.01 and above TNT 2-8 Days £85.00

For more information on Royal Mail Small Package see here.

For more information on TNT see here.

 

Other Shipping Information

Shipping Methods

Royal Mail Tracked (UK)

DPD Courier (UK)

Royal Mail Small Package (International)

To avoid some orders having to pay TNT prices we are able to send small orders by Royal Mail Small Package.

Parcels can have a maximum weight of 1.5kg and a maximum size of 45x35x16cm (e.g. a shoebox)

These are examples of products we CANNOT send

We will contact you if any orders are too heavy or large.

DPD Courier (International)

TNT

 

Missed Deliveries

UK Royal Mail

Your local post office will hold your parcel for 2 weeks, before your order is automatically returned to Rock + Run. Any parcels returned to us will be refunded minus any shipping and extra charges.

DPD Courier (UK)

Your local DPD depot will hold your parcel for 1 week before your order is automatically returned to Rock + Run. Any parcels returned to us will be refunded minus any shipping and extra charges.

DPD Courier (International)

You will need to follow any instructions on your calling card, SMS or email. Any parcels returned to us will be refunded minus any shipping and extra charges.

TNT

You will need to follow any instructions on your calling card, SMS or email. Any parcels returned to us will be refunded minus any shipping and extra charges.

 

What to do if your shipment is late

If your order has taken longer than expected to arrive then please e-mail us: info@rockrun.com or call us on our Customer Service number +44 (0)153 956 4540. Normally the sooner we are made aware of a problem, the easier it is to sort out.

 

Bank Holidays

We are closed on Bank Holidays and delivery services will not run on these days so please allow and extra day for delivery.

 

Anything Else?

In the very unlikely event that we cannot ship your order within 24 hours we will contact you via e-mail or phone with an expected delivery date.

If you have any further questions, please send an email to info@rockrun.com