🇬🇧 UK to Europe Shipping Information

🏠 Shipping Details

We offer fast and reliable shipping across Europe via DPD and DHL. A signature will be required for all deliveries and delivery addresses must be a place of residence or a workplace.

We are unable to delivery to Postal Boxes, military addresses PO, APO or FPO addresses.

📦 Shipping Rates & Delivery Times

Italy: Please provide your Codice Fiscale number by entering it in your address or emailing it after placing your order.

Norway: Please provide your PID number by entering it in your address or emailing it after placing your order.

Spain: Please provide your DNI number by entering it in your address or emailing it after placing your order. We are unable to ship to the Canary Islands.

📜 Customs, Duties & Taxes

• Customers are responsible for any applicable import duties, taxes, and customs fees in their country.
  
• We are unable to estimate or provide details on potential import costs. Please check with your local customs office for further information.
  
• If customs duties and fees are not paid and your order is returned, a minimum £25 admin fee will apply, up to the full order value.

🚚 What to Do if Your Shipment is Delayed

If your order is significantly delayed, please:

1. Check your tracking link provided in your shipping confirmation email.
   
2. Wait an additional 2 business days beyond the estimated delivery window.
   
3. Contact our support team if the issue persists, and we will investigate with the courier.

📩 Need Help? Contact Us

For any further shipping-related questions, feel free to contact our English speaking support team via:

📧 Email: info@rockrun.com
📞 Phone: +44 (0)15395 64540

We are happy to assist with any concerns regarding your shipment.