Sweden - Shipping, Returns & Exchanges

At Rock + Run we offer a fast and reliable shipping service at a reasonable price. We use DPD International Couriers to ensure that your order reaches you as quickly and efficiently as possible. All of our orders are sent on a tracked service, which means that virtually nothing goes missing.

Orders must be placed before 1.00pm (EU Time) Monday to Friday to be dispatched the same day.

 

Sweden

Order Values Between	Shipping Method	Delivery Time	Shipping Cost
£00.01 - £199.99	International DPD	4-5 Working Days (Deliveries on Mon-Fri)	£18.00
£200.00 and above	International DPD	4-5 Working Days (Deliveries on Mon-Fri)	FREE

• Delivery times are after order dispatch.
• A signature will be required for delivery.
• We are unable to send the following items out of the UK: Gas, Liquid Chalk.
• Some Bouldering Pads are too large to send. We will contact you if any issues.

DPD Courier (International)

• A signature is required so your delivery address must have somebody there to sign for the package.
• There is full tracking which will show your orders progress through the delivery network.
• Depending on your location you may receive a SMS/email with a delivery estimation.
• Depending on your location your parcel may be passed onto a local courier service.

Missed Deliveries

DPD Courier (International)

You will need to follow any instructions on your calling card, SMS or email. Any parcels returned to us will be refunded minus any shipping and extra charges. 

What to do if your shipment is late

If your order has taken longer than expected to arrive then please e-mail us: info@rockrun.com or call us on our Customer Service number +44 (0)153 956 4540. Normally the sooner we are made aware of a problem, the easier it is to sort out. 

Bank Holidays

We are closed on UK Bank Holidays and delivery services will not run on these days so please allow and extra day for delivery.

Anything Else?

In the very unlikely event that we cannot ship your order within 24 hours we will contact you via e-mail or phone with an expected delivery date.

If you have any further questions, please send an email to info@rockrun.com

 

Returns (International Orders)

You may return any order within 28 days of you receiving the order.

We will only process a refund on any items returned. You will have to place a new order online if you want a different item.

What items cannot be Returned

• Books, CDs or DVDs to prevent copying of information
• Consumables, e.g. Food and Batteries
• Underwear

A Note on Climbing Safety Equipment

You can return Climbing Safety Equipment to us (unlike some of our competitors), however we are very strict on condition. Everything must be as it was received, with all labels, tags and packaging still on the product. Ropes must not be unpacked or uncoiled. If we feel that the product has been used or is not as supplied we will refuse the cancellation on safety grounds.

Returning the Goods

Please take reasonable care of the goods, as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of poor handling of the goods by you.

Examples of common issues that can be avoided: contact with chalk dust, animal hair or carpet fluff. Damaged product packaging, ripped bags, tape or return shipping labels directly attached to product packaging (e.g. shoe boxes).

Instructions on Returning

Please use our returns form where possible.

PRINTABLE RETURNS FORM: DOWNLOAD HERE (PDF)

Make sure that your return is suitably packaged and either in a box or wrapped in plastic and that our address is clearly visible on the outside of the package. Do not stick labels directly on product packaging and please avoid putting sticky tape on shoe boxes.

It is up to you to pay the postage to return any items to us. We recommend that you use a signed for service as we cannot accept any responsibility for parcels which go missing on their way back to us.

Refund

We will refund the card which was used to place the order, and endeavour to process your refund for the returned items within 2 days of us receiving the goods.

 

 

Faulty Items (International Orders)

If you are outside the UK and have a faulty item please email us and attach photos of the fault where possible. A member of our customer service team will reply and provide further instructions.