🇬🇧 UK Shipping Information
🏠 Shipping Details
Orders are to be placed by 2pm Monday to Friday for same-day dispatch. (Excluding Bank Holidays).
We offer fast and tracked shipping across the UK via Royal Mail Tracked 24/48 or a DPD Next Day/Two-Day service. Upon dispatch, you will receive a notification from either ourselves or the courier with additional shipping details.
You can also "Pickup in store" from our showroom near Milnthorpe, South Cumbria.
📦 Shipping Rates & Delivery Times
| Region |
Order Value |
Standard Delivery |
Express Delivery |
| England & Wales |
£0.01 - £149.99 |
£5.50 (2-3 Working Days) |
£8.95 (Next Working Day) |
|
£150+ |
Free (Next Working Day) |
Free (Next Working Day) |
| English Islands & Northern Ireland |
£0.01 - £149.99 |
£5.50 (2-4 Working Days) |
£8.95 (2 Working Days) |
|
£150+ |
Free (2 Working Days) |
Free (2 Working Days) |
| Scottish Lowlands (Glasgow & Edinburgh South) |
£0.01 - £149.99 |
£5.50 (2-3 Working Days) |
£8.95 (Next Working Day) |
|
£150+ |
Free (Next Working Day) |
Free (Next Working Day) |
| Scottish Lowlands (North of Glasgow & Edinburgh) |
£0.01 - £149.99 |
£5.50 (2-3 Working Days) |
£8.95 (1-2 Working Days) |
|
£150+ |
Free (1-2 Working Days) |
Free (1-2 Working Days) |
| Scottish Highlands & Islands |
£0.01 - £149.99 |
£5.50 (2-5 Working Days) |
£8.95 (2-5 Working Days) |
|
£150+ |
Free (2-5 Working Days) |
Free (2-5 Working Days) |
| Region |
Order Value |
Standard Delivery |
Express Delivery |
| Channel Islands** |
£0.01 - £149.99 |
£5.50 (2-4 Working Days) |
£18.00 (2 Working Days) |
|
£150+ |
£5.50 (2 Working Days) |
£5.50 (2 Working Days) |
**Channel Islands: Please select either Jersey or Guernsey as the country. Tax and products with shipping restrictions will be updated at checkout.
💂 BFPO:
Standard shipping rates apply for all orders to the Ruislip Depot. For us to Remove the VAT we will require you to send an email to info@rockrun.com within 24 hours of the order being placed. We will need your order number, BFPO postcode and country of placement. Then with these details we will retrospectively refund the VAT.
🚚 What to Do if Your Shipment is Delayed
If your order is significantly delayed, please:
-
Check your tracking link provided in your shipping confirmation email.
-
Wait an additional 2 business days beyond the estimated delivery window.
-
Contact our support team if the issue persists, and we will investigate with the courier.
📩 Need Help? Contact Us
For any further shipping-related questions, feel free to contact our support team via:
📧 Email: info@rockrun.com
📞 Phone: +44 (0)15395 64540
We are happy to assist with any concerns regarding your shipment.
_______________________________________________
🇬🇧 UK to 🇪🇺 Europe Shipping Information
🏠 Shipping Details
We offer fast and reliable shipping across Europe via DPD and DHL. A signature will be required for all deliveries and delivery addresses must be a place of residence or a workplace.
We are unable to delivery to Postal Boxes, military addresses PO, APO or FPO addresses.
📦 Shipping Rates & Delivery Times
| Shipping Zone |
Countries Included |
Express Shipping
(2-7 Days)
|
| Ireland |
Republic of Ireland |
£18.00 |
| Mainland Europe |
Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy**, Luxembourg, Netherlands, Spain**. |
£18.00 |
| Eastern and Remote Europe |
Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Norway**, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.
Plus any other European country/region not listed.
|
£32.00 |
| Europe Outliers |
Malta, Switzerland. |
£63.00 |
Italy: Please provide your Codice Fiscale number by entering it in your address or emailing it after placing your order.
Norway: Please provide your PID number by entering it in your address or emailing it after placing your order.
Spain: Please provide your DNI number by entering it in your address or emailing it after placing your order. We are unable to ship to the Canary Islands.
📜 Customs, Duties & Taxes
-
Customers are responsible for any applicable import duties, taxes, and customs fees in their country.
- We are unable to estimate or provide details on potential import costs. Please check with your local customs office for further information.
- If customs duties and fees are not paid and your order is returned, a minimum £25 admin fee will apply, up to the full order value.
🚚 What to Do if Your Shipment is Delayed
If your order is significantly delayed, please:
-
Check your tracking link provided in your shipping confirmation email.
-
Wait an additional 2 business days beyond the estimated delivery window.
-
Contact our support team if the issue persists, and we will investigate with the courier.
📩 Need Help? Contact Us
For any further shipping-related questions, feel free to contact our English speaking support team via:
📧 Email: info@rockrun.com
📞 Phone: +44 (0)15395 64540
We are happy to assist with any concerns regarding your shipment.
_______________________________________________
🇬🇧 UK to 🌏 Rest of World Shipping Information
🏠 Shipping Details
We offer fast and reliable shipping outside the UK and Europe via DHL. A signature will be required for all deliveries and delivery addresses must be a place of residence or a workplace.
We are unable to delivery to Postal Boxes, military addresses PO, APO or FPO addresses.
📦 Shipping Rates & Delivery Times
We ship to all countries outside of the UK and Europe, except those listed in the Excluded Countries section below.
International shipping costs vary based on destination, parcel size, weight, and contents. Below are the minimum shipping charges you can expect at checkout.
| Shipping Zone |
Countries Included |
Express Shipping
(3-10 Days)
|
|
World Shipping
(Special Instructions, see below)
|
Japan, South Korea
|
£42.00
|
| World Shipping |
All other eligible countries
|
£42.00
|
Japan: Please provide your address in English so it can be processed by our carrier.
South Korea: Please provide your 13-digit Personal Customs Clearance Code (PCCC) by entering it into your address or emailing it after placing your order.
Excluded Countries: Afghanistan, Argentina, Belarus, Brazil, Eritrea, India, Israel, Libya, Myanmar, Qatar, Russia, Saudi Arabia, Somalia, South Sudan, Sudan, Turkmenistan, Ukraine, United Arab Emirates, Venezuela, Yeman.
📜 Customs, Duties & Taxes
-
Customers are responsible for any applicable import duties, taxes, and customs fees in their country.
- We are unable to estimate or provide details on potential import costs. Please check with your local customs office for further information.
- If customs duties and fees are not paid and your order is returned, a minimum £25 admin fee will apply, up to the full order value.
🚚 What to Do if Your Shipment is Delayed
If your order is significantly delayed, please:
-
Check your tracking link provided in your shipping confirmation email.
-
Wait an additional 2 business days beyond the estimated delivery window.
-
Contact our support team if the issue persists, and we will investigate with the courier.
📩 Need Help? Contact Us
For any further shipping-related questions, feel free to contact our English speaking support team via:
📧 Email: info@rockrun.com
📞 Phone: +44 (0)15395 64540
We are happy to assist with any concerns regarding your shipment.
