For a refund: Our extended Christmas returns policy covers orders placed between November 26, 2024, and December 24, 2024. You can return your order until January 5, 2025, or within the standard 14-day refund window, whichever is later.
For an exchange or store credit: Our extended Christmas returns policy covers orders placed between November 12, 2024, and December 24, 2024. You can return your order until January 5, 2025, or within the standard 28-day exchange or store credit window, whichever is later.
View our Returns & Exchanges Page here.
Updated 22 October 2024
These are our opening times in December with last postage dates for Christmas. These dates have been known to change in the past due to Royal Mail strikes or bad weather, so our advice is not to leave things to the last minute.
Please refer to our Shipping page for more detailed information.
Day | Date | Opening Times (Web order and Showroom) | Will Customer Receive Order on or by 24th December? |
---|---|---|---|
Monday | 16th Dec | 9am-5pm (Collections by 4:30pm) | Standard Delivery: Yes Express Delivery: Yes |
Tuesday | 17th Dec | 9am-5pm (Collections by 4:30pm) | Standard Delivery: Yes Express Delivery: Yes |
Wednesday | 18th Dec | 9am-5pm (Collections by 4:30pm) | Standard Delivery: Yes Express Delivery: Yes |
Thursday | 19th Dec | 9am-5pm (Collections by 4:30pm) | Standard Delivery: Yes Express Delivery: Yes |
Friday | 20th Dec | 9am-5pm (Collections by 4:30pm) | Standard Delivery Order placed by 2pm: Yes Standard Delivery Order placed after 2pm: No Express Delivery Order placed by 2pm: Yes Express Delivery Order placed after 2pm: Maybe* |
Saturday | 21st Dec | Showroom Open 9am-5pm | Standard Delivery: No Express Delivery: Maybe* |
Sunday | 22nd Dec | CLOSED | Standard Delivery: No Express Delivery: Maybe* |
Monday | 23rd Dec | 9am-5pm (Collections by 4:30pm) | Standard Delivery: No Express Delivery Order placed by 1pm: Maybe* Express Delivery Order placed after 1pm: No |
Christmas Eve | 24th Dec | 9am-2pm (Collections by 1:30pm) | No |
Christmas Day | 25th Dec | CLOSED | N/A |
Boxing Day | 26th Dec | CLOSED | N/A |
Friday | 27th Dec | 9am-5pm (Collections by 4:30pm) | N/A |
Saturday | 28th Dec | CLOSED | N/A |
Sunday | 29th Dec | CLOSED | N/A |
Monday | 30th Dec | 9am-5pm (Collections by 4:30pm) | N/A |
New Year's Eve | 31st Dec | 9am-2pm (Collections by 1:30pm) | N/A |
New Year's Day | 1st Jan | CLOSED | N/A |
Thursday | 2nd Jan | 9am-5pm (Collections by 4:30pm) | Normal service resumes... |
*Maybe - More information
Our packing team will be working hard on Monday, 23 December, and all express services will be sent on a next day service for the best possible chance of delivery on Christmas Eve, but we cannot guarantee it.
Please add an extra day to the dates above to account for an extra day of transit time. For the Islands of Scotland, even more days will be required.
We recommend placing your order early December to give time for your order to be processed through customs.
We will be dispatching orders on our open days between Christmas and New Year's Day as usual. Please take into consideration that our delivery times are working days when placing orders during these days.
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