Any orders placed from 1st November 2023 until 31st December 2023 fall into our extended Christmas Returns Period.
Orders placed between 1st November 2023 and 5th December 2023 have an extension to our refund policy if returned in the post by 4th January 2024. If posted later than the 4th of January 2024 you will be eligible for store credit/exchange until January 31st 2024.
Orders placed between 6th December 2023 and 31st December 2023 fall into our normal 28 days refund policy with an extension for store credit/exchanges until January 31st 2024.
Orders placed 1st January 2024 onwards use our standard returns.
Order Date | Return for Refund | Return for Store Credit/Exchange |
1st Nov - 5th Dec | In post by 4th Jan | by 31st Jan |
6th Dec - 31st Dec | Within 28 Days | by 31st Jan |
For more information on returns and a printable Returns Form click here.
Updated 26 October
These our opening times in December with last postage dates for Christmas. These dates have been know to change in the past due to strikes or bad weather, so our advice is not to leave things to the last minute.
Please refer to our Shipping page for more detailed information
Day | Date | Opening Times | Will Customer Receive Order by 24th December? |
Monday | 11th Dec |
9am-5pm
(Collections by 4:30pm)
|
Standard Delivery: Yes Express Delivery: Yes |
Tuesday | 12th Dec |
9am-5pm
(Collections by 4:30pm)
|
Standard Delivery: Yes Express Delivery: Yes |
Wednesday | 13th Dec |
9am-5pm
(Collections by 4:30pm)
|
Standard Delivery: Yes Express Delivery: Yes |
Thursday | 14th Dec |
9am-5pm
(Collections by 4:30pm)
|
Standard Delivery: Yes Express Delivery: Yes |
Friday | 15th Dec |
9am-5pm
(Collections by 4:30pm)
|
Standard Delivery: Yes Express Delivery: Yes |
Saturday | 16th Dec | CLOSED |
Standard Delivery: Yes Express Delivery: Yes |
Sunday | 17th Dec | CLOSED |
Standard Delivery: Yes Express Delivery: Yes |
Monday | 18th Dec |
9am-5pm
(Collections by 4:30pm)
|
Standard Delivery: Yes Express Delivery: Yes |
Tuesday | 19th Dec | 9am-5pm (Collections by 4:30pm) |
Standard Delivery Order placed by 2pm: Yes Standard Delivery Order placed after 2pm: No Express Delivery: Yes |
Wednesday | 20th Dec |
9am-5pm (Collections by 4:30pm) |
Standard Delivery: No Express Delivery: Yes |
Thursday | 21st Dec |
9am-5pm
(Collections by 4:30pm)
|
Standard Delivery: No Express Delivery Order placed by 2pm: Yes Express Delivery Order placed after 2pm: No |
Friday | 22nd Dec |
9am-12 noon
(Collections by 11:30am)
|
No |
Saturday | 23rd Dec | CLOSED | No |
Christmas Eve | 24th Dec | CLOSED | No |
Christmas Day | 25th Dec | CLOSED | na |
Boxing Day | 26th Dec | CLOSED | na |
Wednesday | 27th Dec |
9am-5pm (Collections by 4:30pm) |
na |
Thursday | 28th Dec | 9am-5pm (Collections by 4:30pm) | na |
Friday | 29th Dec |
9am-12 noon
(Collections by 11:30am)
|
na |
Saturday | 30th Dec | CLOSED | na |
New Year's Eve | 31st Dec | CLOSED | na |
New Year's Day | 1st Jan | CLOSED | na |
Tuesday | 2nd Jan |
9am-5pm
(Collections by 4:30pm)
|
Normal service resumes... |
Please add an extra day to the dates above to account for an extra day of transit time.
We recommend placing your order early December to give time for your order to be processed through customs.
We will be dispatching orders on our open days between Christmas and New Year's Day as usual. Please take into consideration that our delivery times are working days, when placing orders between these days.
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