CLIMBING
AID & BIG WALL
BOLTS & ANCHORS
MOUNTAINEERING
WOMEN'S EQUIPMENT
WORLD GUIDE BOOKS
INSTRUCTIONAL BOOKS
Outlet Clothing & Footwear
Outlet Equipment
Our extended Christmas returns policy covers orders placed between November 01, 2026, and December 24, 2026. You can return your order until January 5, 2027, or within the standard 28-day window, whichever is later.
View our Returns & Exchanges Page here.
Updated 30 October 2026
These are our opening times in December with last postage dates for Christmas. These dates have been known to change in the past due to unforeseen events such as bad weather, so our advice is not to leave things to the last minute.
Please refer to our Shipping page for more detailed information.
| Day | Date | Opening Times (including Showroom) | Will Customer Receive Delivery on or by 24th December? |
|---|---|---|---|
| Saturday | 5th Dec | Saturday Showroom Opening 9am–5pm | Standard Delivery: Yes Express Delivery: Yes |
| Sunday | 6th Dec | CLOSED | Standard Delivery: Yes Express Delivery: Yes |
| Mon-Fri | 7-11th Dec | 9am–5pm | Standard Delivery: Yes Express Delivery: Yes |
| Saturday | 12th Dec | CLOSED | Standard Delivery: Yes Express Delivery: Yes |
| Sunday | 13th Dec | CLOSED | Standard Delivery: Yes Express Delivery: Yes |
| Mon-Fri | 14-18th Dec | 9am–5pm | Standard Delivery: Yes Express Delivery: Yes |
| Saturday | 19th Dec | Saturday Showroom Opening 9am–5pm |
Standard Delivery: Yes Express Delivery: Yes |
| Sunday | 20th Dec | CLOSED |
Standard Delivery: Yes Express Delivery: Yes |
| Monday | 21st Dec | 9am-5pm |
Standard Delivery Order placed by 1pm: Maybe* Standard Delivery Order placed after 1pm: Maybe* Express Delivery: Yes |
| Tuesday | 22nd Dec | 9am-5pm | Standard Delivery Order placed by 1pm: Maybe* Standard Delivery Order placed after 1pm: No Express Delivery Order placed by 1pm: Yes Express Delivery Order placed after 1pm: Maybe* |
| Wednesday | 23rd Dec | 9am–5pm | Standard Delivery: No Express Delivery Order placed by 1pm: Maybe* Express Delivery Order placed after 1pm: No |
| Christmas Eve | 24th Dec | 9am–2pm | Pick Up only. |
| Christmas Day | 25th Dec | CLOSED | N/A |
| Boxing Day | 26th Dec | CLOSED | N/A |
| Sunday | 27th Dec | CLOSED | N/A |
| Monday | 28th Dec | CLOSED | N/A |
| Tuesday | 29th Dec | 9am–5pm | N/A |
| Wednesday | 30th Dec | 9am–5pm | N/A |
| New Year's Eve | 31st Dec | 9am–2pm | N/A |
| New Year's Day | 1st Jan | CLOSED | N/A |
| Saturday | 2nd Jan | CLOSED | N/A |
| Sunday | 3rd Jan | CLOSED | N/A |
| Monday | 4th Jan | 9am–5pm | Normal Service Resumes... |
*Maybe - More information
We’ll be dispatching orders up to and including Christmas Eve. We’ll do our best to get them to you in time, but delivery before Christmas can’t be guaranteed.
Please add an extra day to the dates above to account for an extra day of transit time. For the Islands of Scotland, even more days will be required.
We recommend placing your order early December to give time for your order to be processed through customs.
We will be dispatching orders on our open days between Christmas and New Year's Day as usual. Please take into consideration that our delivery times are working days when placing orders during these days.
Be the first to hear about new gear, limited releases, and member-only offers.
