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Christmas Opening, Deliveries & Returns

Extended Returns Period

Any orders placed from 1st November 2023 until 31st December 2023 fall into our extended Christmas Returns Period.

Orders placed between 1st November 2023 and 5th December 2023 have an extension to our refund policy if returned in the post by 4th January 2024. If posted later than the 4th of January 2024 you will be eligible for store credit/exchange until January 31st 2024.

Orders placed between 6th December 2023 and 31st December 2023 fall into our normal 28 days refund policy with an extension for store credit/exchanges until January 31st 2024.

Orders placed 1st January 2024 onwards use our standard returns.

 Order Date Return for Refund Return for Store Credit/Exchange
1st Nov - 5th Dec In post by 4th Jan by 31st Jan
6th Dec - 31st Dec Within 28 Days by 31st Jan


For more information on returns and a printable Returns Form click here.

Christmas Delivery and Office Opening Times

Updated 26 October

These our opening times in December with last postage dates for Christmas. These dates have been know to change in the past due to strikes or bad weather, so our advice is not to leave things to the last minute.

Please refer to our Shipping page for more detailed information

Day Date Opening Times Will Customer Receive Order by 24th December?
Monday 11th Dec 9am-5pm 
(Collections by 4:30pm)

Standard Delivery: Yes

Express Delivery: Yes

Tuesday 12th Dec
9am-5pm 
(Collections by 4:30pm)

Standard Delivery: Yes

Express Delivery: Yes

Wednesday 13th Dec
9am-5pm 
(Collections by 4:30pm)

Standard Delivery: Yes

Express Delivery: Yes

Thursday 14th Dec
9am-5pm 
(Collections by 4:30pm)

Standard Delivery: Yes

Express Delivery: Yes

Friday 15th Dec
9am-5pm 
(Collections by 4:30pm)

Standard Delivery: Yes

Express Delivery: Yes

Saturday 16th Dec CLOSED

Standard Delivery: Yes

Express Delivery: Yes

Sunday 17th Dec CLOSED

Standard Delivery: Yes

Express Delivery: Yes

Monday 18th Dec 9am-5pm 
(Collections by 4:30pm)

Standard Delivery: Yes

Express Delivery: Yes

Tuesday 19th Dec
9am-5pm 
(Collections by 4:30pm)

Standard Delivery Order placed by 2pm: Yes

Standard Delivery Order placed after 2pm: No

Express Delivery: Yes

Wednesday 20th Dec
9am-5pm 
(Collections by 4:30pm)

Standard Delivery: No

Express Delivery: Yes

Thursday 21st Dec
9am-5pm 
(Collections by 4:30pm)

Standard Delivery: No

Express Delivery Order placed by 2pm: Yes

Express Delivery Order placed after 2pm: No

Friday 22nd Dec 9am-12 noon  
(Collections by 11:30am)

No

Saturday 23rd Dec CLOSED No
Christmas Eve 24th Dec CLOSED No
Christmas Day 25th Dec CLOSED na
Boxing Day 26th Dec CLOSED na
Wednesday 27th Dec
9am-5pm 
(Collections by 4:30pm)
na
Thursday 28th Dec
9am-5pm 
(Collections by 4:30pm)
na
Friday 29th Dec 9am-12 noon  
(Collections by 11:30am)
na
Saturday 30th Dec CLOSED na
New Year's Eve 31st Dec CLOSED na
New Year's Day 1st Jan CLOSED na
Tuesday 2nd Jan 9am-5pm 
(Collections by 4:30pm)
Normal service resumes...

View our shipping page here

SCOTLAND, NORTHERN IRELAND, CHANNEL ISLANDS

Please add an extra day to the dates above to account for an extra day of transit time.

NON-UK

We recommend placing your order early December to give time for your order to be processed through customs.

Orders placed Christmas Day until New Year's Day

We will be dispatching orders on our open days between Christmas and New Year's Day as usual. Please take into consideration that our delivery times are working days, when placing orders between these days.

View our shipping page here