Careers

Sales and Customer Service (Jan 2025)

Our showroom has been popular with customers, and we’re thrilled to bring our exceptional in-person experience to even more people. Following the success of our occasional weekend openings, we’re excited to make Saturdays a regular feature, with the ultimate goal of opening every Saturday.

To support this, we’re looking for an experienced and passionate salesperson to join our team. If you thrive on connecting with customers—whether they’re climbers, mountaineers, or outdoor enthusiasts—this role could be for you.

About the role

In this role, you’ll deliver exceptional service while sharing your knowledge and passion for outdoor gear. Your responsibilities will include:

Sales

• Creating a positive shopping experience for walk-ins and appointment-based customers.
  
• Maintaining expert-level product knowledge.
  
• Managing showroom upkeep and merchandising.
  

Customer Service

• Responding to inquiries via email, phone, and live chat professionally and promptly.
  
• Processing returns and handling orders or complaints.

Additional Tasks

• Assisting with deliveries and restocking.

Is This Role For You? We’re Looking For Someone Who:

• Is available to work Saturdays.
  
• Is an outdoor enthusiast with in-depth knowledge of climbing, mountaineering, or trail running.
  
• Has excellent people skills and thrives in a sales environment.
  
• Possesses strong communication skills, both written and verbal.
  
• Is IT-competent and eager to learn.
  
• Has a strong grasp of the English language.

What We Offer

Contract & Salary

We welcome both full-time and part-time applicants, as long as you are available to work on Saturdays. We are open to discussing the total number of working days per week.

• The role starts with a 6-month probationary period and is available for an immediate start.
• Full-time salary: £23,810 to £25,000 depending on experience, with 20 days of holiday plus Bank Holidays. (Full-time is 5 days a week, 8:45 am to 5:00 pm)
• Part-time role, pro-rata.

Work Perks

• Long term service holiday bonus
• Generous staff discount on kit
• Pool of staff gear to use

Interested?

Please send a relevant CV and covering letter/email explaining why you would be interested in joining the Rock+Run team to Mike Binks (mike@rockrun.com). If you have any other queries please contact Mike Binks via the aforementioned email.

About Us

Rock+Run has specialised in retailing equipment for mountain enthusiasts since 1983 and our reputation for customer service and efficiency in this field is renowned throughout the outdoor sector. Since first launching our website and the web-sales portion of our business back in 1994 we have been an industry leader in web retail and this is something we strive to maintain and uphold. 2023 welcomed a return to in person shopping with the launch of our showroom and personal shopping service.

We are in Sandside which is located just off the A6 at Milnthorpe. Sandside is a 15 to 25 minute drive from Kendal or Lancaster respectively. Our location offers easy access and parking in a pleasant rural setting with climbing, bouldering and running close by.