Visit our amazing showroom in Cumbria

Visit our amazing showroom in Cumbria

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Christmas Opening, Deliveries & Returns

Extended Returns Period

For a refund: Our extended Christmas returns policy covers orders placed between November 26, 2024, and December 24, 2024. You can return your order until January 5, 2025, or within the standard 14-day refund window, whichever is later.

For an exchange or store credit: Our extended Christmas returns policy covers orders placed between November 12, 2024, and December 24, 2024. You can return your order until January 5, 2025, or within the standard 28-day exchange or store credit window, whichever is later.

View our Returns & Exchanges Page here.

Christmas Delivery and Office Opening Times

Updated 22 October 2024

These are our opening times in December with last postage dates for Christmas. These dates have been known to change in the past due to Royal Mail strikes or bad weather, so our advice is not to leave things to the last minute.

Please refer to our Shipping page for more detailed information.

Day Date Opening Times (Web order and Showroom) Will Customer Receive Order on or by 24th December?
Monday 16th Dec 9am-5pm (Collections by 4:30pm) Standard Delivery: Yes
Express Delivery: Yes
Tuesday 17th Dec 9am-5pm (Collections by 4:30pm) Standard Delivery: Yes
Express Delivery: Yes
Wednesday 18th Dec 9am-5pm (Collections by 4:30pm) Standard Delivery: Yes
Express Delivery: Yes
Thursday 19th Dec 9am-5pm (Collections by 4:30pm) Standard Delivery: Yes
Express Delivery: Yes
Friday 20th Dec 9am-5pm (Collections by 4:30pm) Standard Delivery Order placed by 2pm: Yes
Standard Delivery Order placed after 2pm: No
Express Delivery Order placed by 2pm: Yes
Express Delivery Order placed after 2pm: Maybe*
Saturday 21st Dec Showroom Open 9am-5pm Standard Delivery: No
Express Delivery: Maybe*
Sunday 22nd Dec CLOSED Standard Delivery: No
Express Delivery: Maybe*
Monday 23rd Dec 9am-5pm (Collections by 4:30pm) Standard Delivery: No
Express Delivery Order placed by 1pm: Maybe*
Express Delivery Order placed after 1pm: No
Christmas Eve 24th Dec 9am-2pm (Collections by 1:30pm) No
Christmas Day 25th Dec CLOSED N/A
Boxing Day 26th Dec CLOSED N/A
Friday 27th Dec 9am-5pm (Collections by 4:30pm) N/A
Saturday 28th Dec CLOSED N/A
Sunday 29th Dec CLOSED N/A
Monday 30th Dec 9am-5pm (Collections by 4:30pm) N/A
New Year's Eve 31st Dec 9am-2pm (Collections by 1:30pm) N/A
New Year's Day 1st Jan CLOSED N/A
Thursday 2nd Jan 9am-5pm (Collections by 4:30pm) Normal service resumes...

*Maybe - More information

Our packing team will be working hard on Monday, 23 December, and all express services will be sent on a next day service for the best possible chance of delivery on Christmas Eve, but we cannot guarantee it.

View our shipping page here

SCOTLAND, NORTHERN IRELAND, CHANNEL ISLANDS

Please add an extra day to the dates above to account for an extra day of transit time. For the Islands of Scotland, even more days will be required.

NON-UK

We recommend placing your order early December to give time for your order to be processed through customs.

Orders placed Christmas Day until New Year's Day

We will be dispatching orders on our open days between Christmas and New Year's Day as usual. Please take into consideration that our delivery times are working days when placing orders during these days.

View our shipping page here