£2.95 Shipping for Orders up to £30. Free Shipping over £70

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International Shipping

COVID-19 Response (Updated 19th July 2021)

  • Internet orders are still being processed quickly and efficiently with help of our couriers and Royal Mail.
  • We still have measures in place to keep our small team of staff safe, so we can continue to maintain a high level of service for all our customers.

Stay safe and thank you for your custom.

International Shipping Information

PRICING AND CUSTOMS

Rock + Run is a UK company, as such pricing is in GBP and the product selling price takes VAT into consideration for our UK customers.

Upon entering a non-UK address at checkout there will be zero VAT, but the total product price remains unchanged.

YOU CAN USE THE CODE "NONUK" FOR A DISCOUNT ON YOUR ORDER

After order dispatch, we regret that we are unable to retrospectively apply the discount code to your order.

You the customer are responsible for any VAT, tariff, duty, handling fees and customs charges required by your country for importing goods.
You will be contacted by customs or the courier with details on how to pay these import costs, therefore It is vital that you provide the correct contact details.

If you do not pay these additional costs and your order is returned, we will refund you minus £25.00, which covers any costs we will incur for the order to be returned to us.

At this time we are unable to pre-advise any potential import costs. They vary from country to country and depends on the contents of your order.

 

DELIVERY ADDRESS

A signature will be required for all deliveries and delivery addresses must be a place of residence or a workplace.

We are unable to delivery to Postal Boxes, military addresses PO, APO or FPO addresses.

 

RESTRICTED ITEMS

There are items on our website that we cannot send outside the UK or to specific countries.

The product page will say if we are unable to ship the item and we will contact you if your order contains any items we are unable to dispatch.

 

DISPATCH AND SHIPPING TIMES

We endeavour to dispatch all small orders placed before 2.00pm (UK time) Monday to Friday the same day, except on Bank (Public) Holidays.

Larger orders with more logistics can take 1 extra working day to process.

Shipping times are stated in the shipping tables and assume that there will be no delays clearing customs. If there is a delay in clearing customs in your country this will add additional days to your shipping time which is outside our control.

 

SHIPPING METHODS

We use a range of world class couriers, which includes Royal Mail, DPD, DHL, UPS and FedEx.

Full tracking will be provided to you by the courier when your order has been dispatched and they will contact you if any action is required from you.

 

FAILED DELIVERIES

Any parcels returned to us will be refunded minus any shipping and extra charges.

 

WHAT TO DO IF YOUR SHIPMENT IS LATE?

If your order has taken longer than expected to arrive then please e-mail us: info@rockrun.co.uk or call us on our Customer Service number +44 (0)153 956 4540. You must contact us within 30 days of your order being dispatched so we can arrange for a replacement or refund to be processed, failure to do so may mean we are unable to issue a replacement or refund.

 

ANYTHING ELSE?

Please email info@rockrun.co.uk or call us on our English speaking Customer Service number +44 (0)153 956 4540 if you have any questions.

 

International Shipping Rates

  1. Republic of Ireland
  2. Europe
  3. Rest of World

Republic of Ireland Shipping Rates

Country Order Values Between Shipping Cost Delivery Time
Republic of Ireland £00.01 - £89.99 | £90.00 and above £8.00 | FREE

2 Working Days (Deliveries on Mon-Fri)

  • International Shipping Information
  •  

    Europe Shipping Rates

    Country Order Values Between Shipping Cost Delivery Time
    Austria £00.01 - £99.99 | £100.00 and above

    £10.00 | FREE (DPD)

    £12.00 | £4.00 (DHL)

    2-3 Working Days (Deliveries on Mon-Fri)
    Belgium

    £00.01 - £99.99 | £100.00 and above

    £150.00 and above

    £12.00 | £4.00 (DHL)

    FREE (DPD)

    2-3 Working Days (Deliveries on Mon-Fri)

    Bulgaria

    £150.00 and above

    (Minimum order value  £150.00)

    £28.00 4-7 Working Days (Deliveries on Mon-Fri)
    Croatia

    £150.00 and above

    (Minimum order value  £150.00)

    £18.00 4-6 Working Days (Deliveries on Mon-Fri)
    Cyprus £00.01 and above £70.00 2-7 Working Days (Deliveries on Mon-Fri)
    Czech Republic

    £150.00 and above

    (Minimum order value  £150.00)

    £12.00 3-4 Working Days (Deliveries on Mon-Fri)
    Denmark

    £150.00 and above

    (Minimum order value  £150.00)

    £10.00 3 Working Days (Deliveries on Mon-Fri)
    Estonia

    £150.00 and above

    (Minimum order value  £150.00)

    £18.00 4-5 Working Days (Deliveries on Mon-Fri)
    Finland

    £150.00 and above

    (Minimum order value  £150.00)

    £18.00 4-5 Working Days (Deliveries on Mon-Fri)
    France £00.01 - £99.99 | £100.00 and above

    £10.00 | FREE (DPD)

    £12.00 | £4.00 (DHL)

    2-3 Working Days (Deliveries on Mon-Fri)
    Germany £00.01 - £99.99 | £100.00 and above

    £10.00 | FREE (DPD)

    £12.00 | £4.00 (DHL)

    2-3 Working Days (Deliveries on Mon-Fri)
    Greece

    £150.00 and above

    (Minimum order value  £150.00)

    £28.00 4-9 Working Days (Deliveries on Mon-Fri)
    Hungary

    £150.00 and above

    (Minimum order value  £150.00)

    £18.00 4-5 Working Days (Deliveries on Mon-Fri)
    Latvia

    £150.00 and above

    (Minimum order value  £150.00)

    £28.00 4-6 Working Days (Deliveries on Mon-Fri)
    Lithuania

    £150.00 and above

    (Minimum order value  £150.00)

    £28.00 4-6 Working Days (Deliveries on Mon-Fri)
    Luxembourg

    £150.00 and above

    (Minimum order value  £150.00)

    £8.00 2 Working Days (Deliveries on Mon-Fri)
    Malta £00.01 and above £70.00 2-6 Working Days (Deliveries on Mon-Fri)
    Netherlands £00.01 - £99.99 | £100.00 and above £10.00 | FREE 2 Working Days (Deliveries on Mon-Fri)
    Poland

    £150.00 and above

    (Minimum order value  £150.00)

    £18.00 4-5 Working Days (Deliveries on Mon-Fri)
    Portugal

    £150.00 and above

    (Minimum order value  £150.00)

    £18.00 4-5 Working Days (Deliveries on Mon-Fri)
    Romania

    £150.00 and above

    (Minimum order value  £150.00)

    £28.00 4-6 Working Days (Deliveries on Mon-Fri)
    Slovakia

    £150.00 and above

    (Minimum order value  £150.00)

    £12.00 3-4 Working Days (Deliveries on Mon-Fri)
    Slovenia

    £150.00 and above

    (Minimum order value  £150.00)

    £18.00 4-5 Working Days (Deliveries on Mon-Fri)
    Sweden

    £150.00 - £199.99 | £200.00 and above

    (Minimum order value £150.00)

    £18.00 | FREE 4-5 Working Days (Deliveries on Mon-Fri)
  • International Shipping Information

  • Italy Shipping Rates

    Country Order Values Between Shipping Cost Delivery Time
    Italy £00.01 and above £12.00 3-4 Working Days (Deliveries on Mon-Fri)

    Codice Fiscale number required.

    Please provide your Codice Fiscale number, by entering in your address, or sending by email after placing your order. Your Codice Fiscale number will be required for Customs clearance into Italy for orders under €150. 

  • International Shipping Information

  • Norway Shipping Rates

    Country Order Values Between Shipping Cost Delivery Time
    Norway £00.01 - £149.99 £24.95
    3-10 Working Days (Deliveries on Mon-Fri)
    Norway
    £150.00 - £499.99 £29.95
    3-10 Working Days (Deliveries on Mon-Fri)
    Norway
    £500 - £999.99 £59.95
    3-10 Working Days (Deliveries on Mon-Fri)
    Norway
    £1000.00 and above £79.95
    3-10 Working Days (Deliveries on Mon-Fri)

    PID number required.

    Please provide your PID (Personal Identification Number), by entering in your address, or sending by email after placing your order. Your PID number will be required for Customs clearance into Norway for orders over 1,000 NOK. 

  • International Shipping Information

  • Spain Shipping Rates

    Country Order Values Between Shipping Cost Delivery Time
    Spain £00.01 and above £12.00 3-8 Working Days (Deliveries on Mon-Fri)

    DNI number required.

    Please provide your DNI number, by entering in your address, or sending by email after placing your order. Your DNI will be required for Customs clearance into Spain for orders over €150. 

  • International Shipping Information


  • Rest of World Shipping Rates

    Order Values Between Shipping Cost
    £00.01 - £149.99 £24.95
    £150.00 - £499.99 £29.95
    £500 - £999.99 £59.95
    £1000.00 and above £79.95

    Shipping Time 3-10 Working Days

  • International Shipping Information

  • For exceptionally large, heavy and strange sized orders we may have to ask for additional postage. We will contact you by email if this is the case.

    If shipping to a country listed below, please follow the link for more information on shipping to that country.

  • Brazil
  • Japan
  • South Korea
  • Turkey

  • Unfortunately we are unable to ship to the following countries/regions:

    Canary Islands, Israel, Qatar, Russia, Saudi Arabia, UAE.

     

    Brazil

    Orders sent to Brazil will require a CPF number.

    Either write your CPF number with your name and address, or send an email with your CPF number after you have placed your order.

    Order Values Between Shipping Cost
    £00.01 - £149.99 £24.95
    £150.00 - £499.99 £29.95
    £500 - £999.99 £59.95
    £1000.00 and above £79.95

    Shipping Time 3-10 Working Days

    Japan

    Your address will need to be written in English, as our couriers are unable to process orders in Japanese.

    Order Values Between Shipping Cost
    £00.01 - £149.99 £24.95
    £150.00 - £499.99 £29.95
    £500 - £999.99 £59.95
    £1000.00 and above £79.95

    Shipping Time 3-10 Working Days

    South Korea

    Orders sent to South Korea will need the following information.

    Company Order - VAT Number

    Private Individual/Foreigner
    Preferred: 13 digit code with Personal Customs Clearance Code (PCCC)
    Alternative: 8 digit birth date using format YYYYMMDD

    Either write these numbers with your name and address, or send an email with your details after you have placed your order.

    Order Values Between Shipping Cost
    £00.01 - £149.99 £24.95
    £150.00 - £499.99 £29.95
    £500 - £999.99 £59.95
    £1000.00 and above £79.95

    Shipping Time 3-10 Working Days

    Turkey

    Orders sent to Turkey will need the following information.

    Company Order - VAT Number

    Private Individual - TR ID Number

    Foreigner - Passport Number

    Either write these numbers with your name and address, or send an email with your details after you have placed your order.

    Order Values Between Shipping Cost
    £00.01 - £149.99 £24.95
    £150.00 - £499.99 £29.95
    £500 - £999.99 £59.95
    £1000.00 and above £79.95

    Shipping Time 3-10 Working Days