£2.95 Shipping for Orders up to £30. Free Shipping over £70

More Info

International Shipping

 COVID-19 Response

As a web retailer we are still operating and are accepting and shipping orders daily. We have put measures in place to keep our staff safe throughout this difficult period. If there is a slight delay with your order, we ask for your patience and thank you in advance for your understanding. Our customer service team are available via email to answer your queries. Due to the scaling back of our workforce, there may be times during the day we cannot answer the phone, rest assured we will respond to all emails.

Stay safe and thank you for your custom.

International Shipping Information

PRICING AND CUSTOMS IMPORT DUTY

Rock + Run is a UK company, as such pricing is in GBP and the selling price takes VAT into consideration.

Upon entering your non-UK address at checkout you will no longer be paying any VAT, but the products price will remain unchanged, so

USE THE CODE "NONUK" TO AVOID BEING OVERCHARGED

Rock + Run does not include any import duty charges in product prices or shipping charges when dispatching international orders, so

You will be liable for any import customs duty to your delivery address.

Any charges will be on top of your payment to Rock + Run at checkout. Any charges will need to be paid by the customer locally whether direct to your countries customs, or via the delivery courier.

We are unable to pre-advise any potential charges. They vary from country to country and depends on the contents of your order. You will have to enquire locally for for more details.

If you do not pay these duties and your order is returned, we will refund you minus any shipping and admin charges.

After order dispatch we regret that we will be unable to refund any missed "NONUK" codes.

 

DELIVERY ADDRESS

A signature will be required for all deliveries and delivery addresses must be a place of residence or a workplace.

We are unable to delivery to Postal Boxes, military addresses PO, APO or FPO addresses.

 

RESTRICTED ITEMS

There are items on our website that we cannot send outside the UK or to specific countries.

The product page will say if we are unable to ship the item and we will contact you if your order contains any items we are unable to dispatch.

 

DISPATCH AND SHIPPING TIMES

We endeavour to dispatch all small orders placed before 2.00pm (UK time) Monday to Friday the same day, except on Bank (Public) Holidays.

Larger orders with more logistics can take 1 extra working day to process.

Shipping times are stated in the shipping tables and assume that there will be no delays clearing customs. If there is a delay in clearing customs in your country this will add additional days to your shipping time which is outside our control.

 

SHIPPING METHODS

We use a range of world class couriers, which includes Royal Mail, DPD, DHL, UPS and FedEx.

Full tracking will be provided to you by the courier when your order has been dispatched and they will contact you if any action is required from you.

 

FAILED DELIVERIES

Any parcels returned to us will be refunded minus any shipping and extra charges.

 

WHAT TO DO IF YOUR SHIPMENT IS LATE?

If your order has taken longer than expected to arrive then please e-mail us: info@rockrun.co.uk or call us on our Customer Service number +44 (0)153 956 4540. You must contact us within 30 days of your order being dispatched so we can arrange for a replacement or refund to be processed, failure to do so may mean we are unable to issue a replacement or refund.

 

ANYTHING ELSE?

Please email info@rockrun.co.uk or call us on our English speaking Customer Service number +44 (0)153 956 4540 if you have any questions.

 

International Shipping Rates

  1. Republic of Ireland
  2. Europe
  3. Rest of World

Republic of Ireland Shipping Rates

Country Order Values Between Shipping Cost Delivery Time
Republic of Ireland £00.01 - £89.99 | £90.00 and above £8.00 | FREE

2 Working Days (Deliveries on Mon-Fri)

  • International Shipping Information
  •  

    Europe Shipping Rates

    Country Order Values Between Shipping Cost Delivery Time
    Austria £00.01 - £99.99 | £100.00 and above

    £10.00 | FREE (DPD)

    £12.00 | £4.00 (DHL)

    2-3 Working Days (Deliveries on Mon-Fri)
    Belgium £00.01 - £99.99 | £100.00 and above

    £10.00 | FREE (DPD)

    £12.00 | £4.00 (DHL)

    2-3 Working Days (Deliveries on Mon-Fri)

    Bulgaria £00.01 and above £28.00 4-7 Working Days (Deliveries on Mon-Fri)
    Croatia £00.01 and above £18.00 4-6 Working Days (Deliveries on Mon-Fri)
    Cyprus £00.01 and above £70.00 2-7 Working Days (Deliveries on Mon-Fri)
    Czech Republic £00.01 and above £12.00 3-4 Working Days (Deliveries on Mon-Fri)
    Denmark £00.01 - £99.99 | £100.00 and above £10.00 | FREE 3 Working Days (Deliveries on Mon-Fri)
    Estonia £00.01 and above £18.00 4-5 Working Days (Deliveries on Mon-Fri)
    Finland £00.01 and above £18.00 4-5 Working Days (Deliveries on Mon-Fri)
    France £00.01 - £99.99 | £100.00 and above

    £10.00 | FREE (DPD)

    £12.00 | £4.00 (DHL)

    2-3 Working Days (Deliveries on Mon-Fri)
    Germany £00.01 - £99.99 | £100.00 and above

    £10.00 | FREE (DPD)

    £12.00 | £4.00 (DHL)

    2-3 Working Days (Deliveries on Mon-Fri)
    Greece £00.01 and above £28.00 4-9 Working Days (Deliveries on Mon-Fri)
    Hungary £00.01 and above £18.00 4-5 Working Days (Deliveries on Mon-Fri)
    Italy £00.01 and above £12.00 3-4 Working Days (Deliveries on Mon-Fri)
    Latvia £00.01 and above £28.00 4-6 Working Days (Deliveries on Mon-Fri)
    Lithuania £00.01 and above £28.00 4-6 Working Days (Deliveries on Mon-Fri)
    Luxembourg £00.01 and above £8.00 2 Working Days (Deliveries on Mon-Fri)
    Malta £00.01 and above £70.00 2-6 Working Days (Deliveries on Mon-Fri)
    Netherlands £00.01 - £99.99 | £100.00 and above £10.00 | FREE 2 Working Days (Deliveries on Mon-Fri)
    Poland £00.01 and above £18.00 4-5 Working Days (Deliveries on Mon-Fri)
    Portugal £00.01 and above £18.00 4-5 Working Days (Deliveries on Mon-Fri)
    Romania £00.01 and above £28.00 4-6 Working Days (Deliveries on Mon-Fri)
    Slovakia £00.01 and above £12.00 3-4 Working Days (Deliveries on Mon-Fri)
    Slovenia £00.01 and above £18.00 4-5 Working Days (Deliveries on Mon-Fri)
    Spain £00.01 and above £12.00 3-8 Working Days (Deliveries on Mon-Fri)
    Sweden £00.01 - £199.99 | £200.00 and above £18.00 | FREE 4-5 Working Days (Deliveries on Mon-Fri)
  • International Shipping Information

  • Rest of World Shipping Rates

    Order Values Between Shipping Cost
    £00.01 - £149.99 £24.95
    £150.00 - £499.99 £29.95
    £500 - £999.99 £59.95
    £1000.00 and above £79.95

    Shipping Time 3-10 Working Days

  • International Shipping Information

  • For exceptionally large, heavy and strange sized orders we may have to ask for additional postage. We will contact you by email if this is the case.

    If shipping to a country listed below, please follow the link for more information on shipping to that country.

  • Brazil
  • Japan
  • Russia

  • Unfortunately we are unable to ship to the following countries/regions:

    Canary Islands, Israel, Qatar, Saudi Arabia, UAE.

     

    Brazil

    Orders sent to Brazil will require a CPF number.

    Either write your CPF number with your name and address, or send an email with your CPF number after you have placed your order.

    Order Values Between Shipping Cost
    £00.01 - £149.99 £24.95
    £150.00 - £499.99 £29.95
    £500 - £999.99 £59.95
    £1000.00 and above £79.95

    Shipping Time 3-10 Working Days

    Japan

    Your address will need to be written in English, as our couriers are unable to process orders in Japanese.

    Order Values Between Shipping Cost
    £00.01 - £149.99 £24.95
    £150.00 - £499.99 £29.95
    £500 - £999.99 £59.95
    £1000.00 and above £79.95

    Shipping Time 3-10 Working Days

    Russia

    Orders sent to Russia must be sent to a commercial address. Deliveries will not be made to a home address and your order will be returned and the order will be refunded minus the shipping charge.

    Order Values Between Shipping Cost
    £00.01 - £149.99 £24.95
    £150.00 - £499.99 £29.95
    £500 - £999.99 £59.95
    £1000.00 and above £79.95

    Shipping Time 3-10 Working Days