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International Shipping

We ship to the following countries outside UK and European Union.

EU Shipping

UK Shipping

PRICING AND CURRENCY

Prices are automatically shown in your local currency exclusive of UK sales tax. You will be charged in your own currency so you won't see any extra currency charges on you credit card.

DUTY AND HANDLING FEES

You the customer are responsible for any extra charges levied by your country on delivery. These may include VAT, import tariffs, handling fees and customs charges required by your country for importing goods.

You will be contacted by customs or the courier with details on how to pay these import costs, therefore It is vital that you provide the correct contact details.

If you do not pay these additional costs and if your order is allowed to be returned to us, we will refund you minus £25.00, which covers any costs we will incur for the order to be returned to us.

In some rare cases, customs will destroy the goods rather than returning them to us if you refuse to pay the VAT, tariff, duty, handling fees and customs charges. If this is the case, we are entitled to deduct the amount from the refund to reflect any losses we have occurred. So we strongly advise that you do accept the fees that are required to be paid by you. 

At this time we are unable to pre-advise any potential import costs. They vary from country to country and depends on the contents of your order.

DELIVERY ADDRESS

A signature will be required for all deliveries and delivery addresses must be a place of residence or a workplace.

We are unable to delivery to Postal Boxes, military addresses PO, APO or FPO addresses.

RESTRICTED ITEMS

There are items on our website that we cannot send outside the UK or to specific countries.

The product page will say if we are unable to ship the item and we will contact you if your order contains any items we are unable to dispatch.

For exceptionally large, heavy and strange sized orders we may have to ask for additional postage. We will contact you by email if this is the case. 

DISPATCH AND SHIPPING TIMES

We endeavour to dispatch all small orders placed before 2.00pm (UK time) Monday to Friday the same day, except on Bank (Public) Holidays.

Larger orders with more logistics can take 1 extra working day to process.

Shipping times are stated in the shipping tables and assume that there will be no delays clearing customs. If there is a delay in clearing customs in your country this will add additional days to your shipping time which is outside our control.

SHIPPING METHODS

We use a range of world class couriers, which includes Royal Mail, DPD, DHL, UPS and FedEx.

Full tracking will be provided to you by the courier when your order has been dispatched and they will contact you if any action is required from you.

FAILED DELIVERIES

Any parcels returned to us will be refunded minus any shipping and extra charges.

WHAT TO DO IF YOUR SHIPMENT IS LATE?

If your order has taken longer than expected to arrive then please e-mail us: info@rockrun.co.uk or call us on our Customer Service number +44 (0)153 956 4540. You must contact us within 30 days of your order being dispatched so we can arrange for a replacement or refund to be processed, failure to do so may mean we are unable to issue a replacement or refund.

ANYTHING ELSE?

Please email info@rockrun.co.uk or call us on our English speaking Customer Service number +44 (0)153 956 4540 if you have any questions. 

Brazil

Orders sent to Brazil will require a CPF number.

Either write your CPF number with your name and address, or send an email with your CPF number after you have placed your order.

Order Values Between Shipping Cost
£00.01 - £199.99 £35.00
£200.00 - £499.99 £50.00
£500 and above £100.00

Shipping Time 3-10 Working Days

International Shipping Information 

Hong Kong

Order Values Between Shipping Cost
£00.01 - £199.99 £35.00
£200.00 - £499.99 £50.00
£500 and above £100.00

Shipping Time 3-10 Working Days

International Shipping Information 

Indonesia

Order Values Between Shipping Cost
£00.01 - £199.99 £35.00
£200.00 - £499.99 £50.00
£500 and above £100.00

Shipping Time 3-10 Working Days

International Shipping Information 

Japan

Your address will need to be written in English, as our couriers are unable to process orders in Japanese.

Order Values Between Shipping Cost
£00.01 - £199.99 £35.00
£200.00 - £499.99 £50.00
£500 and above £100.00

Shipping Time 3-10 Working Days

International Shipping Information 

Malaysia

Order Values Between Shipping Cost
£00.01 - £199.99 £35.00
£200.00 - £499.99 £50.00
£500 and above £100.00

Shipping Time 3-10 Working Days

International Shipping Information 

New Zealand

Order Values Between Shipping Cost
£00.01 - £199.99 £35.00
£200.00 - £499.99 £50.00
£500 and above £100.00

Shipping Time 3-10 Working Days

International Shipping Information 

Norway

Country Order Values Between Shipping Cost Delivery Time
Norway £00.01 - £199.99 £35.00
3-10 Working Days (Deliveries on Mon-Fri)
Norway
£200.00 - £499.99 £50.00
3-10 Working Days (Deliveries on Mon-Fri)
Norway
£500 and above £100.00
3-10 Working Days (Deliveries on Mon-Fri)

PID number required.

Please provide your PID (Personal Identification Number), by entering in your address, or sending by email after placing your order. Your PID number will be required for Customs clearance into Norway for orders over 1,000 NOK. 

International Shipping Information 

Singapore

Order Values Between Shipping Cost
£00.01 - £199.99 £35.00
£200.00 - £499.99 £50.00
£500 and above £100.00

Shipping Time 3-10 Working Days

International Shipping Information 

South Korea

Orders sent to South Korea will need the following information.

Company Order - VAT Number

Private Individual/Foreigner
Preferred: 13 digit code with Personal Customs Clearance Code (PCCC)
Alternative: 8 digit birth date using format YYYYMMDD

Either write these numbers with your name and address, or send an email with your details after you have placed your order.

Order Values Between Shipping Cost
£00.01 - £199.99 £35.00
£200.00 - £499.99 £50.00
£500 and above £100.00

Shipping Time 3-10 Working Days

International Shipping Information 

Switzerland

Order Values Between Shipping Cost
£00.01 - £199.99 £35.00
£200.00 - £499.99 £50.00
£500 and above £100.00

Shipping Time 3-10 Working Days

International Shipping Information 

Unfortunately we are unable to ship to the following countries/regions:

Canary Islands, Israel, Qatar, Russia, Saudi Arabia, UAE.