Christmas Opening, Deliveries & Returns
Extended Returns Period
Any orders placed from 1st November 2020 until 31st December 2020 fall into our extended Christmas Returns Period.
Orders placed between 1st November 2020 and 6th December 2020 have an extension to our refund policy if returned in the post by 4th January 2021. If posted later than the 4th of January 2020 you will be eligible for store credit/exchange until January 31st 2021.
Orders placed between 7th December 2020 and 31st December 2020 fall into our normal 28 days refund policy with an extension for store credit/exchanges until January 31st 2021.
Orders placed 1st January 2021 onwards use our standard returns.
| Order Date | Return for Refund | Return for Store Credit/Exchange |
| 1st Nov - 6th Dec | In post by Jan 4th | Jan 31st |
| 7th Dec - 31st Dec | 28 Days | Jan 31st |
For more information on returns and a printable Returns Form click here.
Christmas Delivery and Office Opening Times
We recommend Christmas orders to be placed before 2pm Tuesday 22nd December.
| Day | Date | Opening Times | Will Customer Receive Order by 24th? |
| Monday | 21st Dec | 9am-5pm | YES |
| Tuesday | 22nd Dec | 9am-5pm |
Order placed by 2pm: YES Order placed after 2pm: NO |
| Wednesday | 23th Dec | 9am-5pm |
Order placed by 2pm: NO Order placed after 2pm: NO |
| Thursday | 24th Dec | 9am-12pm | NO |
| Christmas Day | 25th Dec | CLOSED | na |
| Boxing Day | 26th Dec | CLOSED | na |
| Sunday | 27th Dec | CLOSED | na |
|
Monday (Bank Holiday) |
28th Dec | CLOSED | na |
| Tuesday | 29th Dec | 9am-5pm | na |
| Wednesday | 30th Dec | 9am-5pm | na |
| Thursday | 31st Dec | 9am-12pm | na |
| New Year's Day | 1st Jan | CLOSED | na |
| Saturday | 2nd Jan | CLOSED | na |
| Sunday | 3rd Jan | CLOSED | na |
| Monday | 4th Jan | 9am-5pm | Normal service resumes... |
SCOTLAND, NORTHERN IRELAND, CHANNEL ISLANDS
You will need to have your order placed before 2pm Monday 21st December, for pre-Christmas delivery.
Orders placed Christmas Day until New Year's Day
We will be dispatching orders on our open days between Christmas and New Year's Day as usual. Please take into consideration that our delivery times are working days, when placing orders between these days.
