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Christmas Opening, Deliveries & Returns

Extended Returns Period

Any orders placed from 1st November 2020 until 31st December 2020 fall into our extended Christmas Returns Period.

Orders placed between 1st November 2020 and 6th December 2020 have an extension to our refund policy if returned in the post by 4th January 2021. If posted later than the 4th of January 2020 you will be eligible for store credit/exchange until January 31st 2021.

Orders placed between 7th December 2020 and 31st December 2020 fall into our normal 28 days refund policy with an extension for store credit/exchanges until January 31st 2021.

Orders placed 1st January 2021 onwards use our standard returns.

 Order Date Return for Refund Return for Store Credit/Exchange
1st Nov - 6th Dec In post by Jan 4th Jan 31st
7th Dec - 31st Dec 28 Days Jan 31st


For more information on returns and a printable Returns Form click here.

Christmas Delivery and Office Opening Times

We recommend Christmas orders to be placed before 2pm Tuesday 22nd December.

Day Date Opening Times Will Customer Receive Order by 24th?
Monday 21st Dec
9am-5pm
YES
Tuesday 22nd Dec
9am-5pm

Order placed by 2pm: YES

Order placed after 2pm: NO

Wednesday 23th Dec 9am-5pm

Order placed by 2pm: NO

Order placed after 2pm: NO

Thursday 24th Dec 9am-12pm NO
Christmas Day 25th Dec CLOSED na
Boxing Day 26th Dec CLOSED na
Sunday 27th Dec
CLOSED
na

Monday (Bank Holiday)

28th Dec
CLOSED
na
Tuesday 29th Dec
9am-5pm
na
Wednesday 30th Dec 9am-5pm na
Thursday 31st Dec 9am-12pm na
New Year's Day 1st Jan CLOSED na
Saturday 2nd Jan  CLOSED na
Sunday 3rd Jan CLOSED na
Monday 4th Jan
9am-5pm
Normal service resumes...

 

SCOTLAND, NORTHERN IRELAND, CHANNEL ISLANDS

You will need to have your order placed before 2pm Monday 21st December, for pre-Christmas delivery.

Orders placed Christmas Day until New Year's Day

We will be dispatching orders on our open days between Christmas and New Year's Day as usual. Please take into consideration that our delivery times are working days, when placing orders between these days.