Christmas Opening, Deliveries & Returns
Extended Returns Period
Any orders placed from 1st November 2021 until 31st December 2021 fall into our extended Christmas Returns Period.
Orders placed between 1st November 2021 and 5th December 2021 have an extension to our refund policy if returned in the post by 4th January 2022. If posted later than the 4th of January 2022 you will be eligible for store credit/exchange until January 31st 2022.
Orders placed between 6th December 2021 and 31st December 2021 fall into our normal 28 days refund policy with an extension for store credit/exchanges until January 31st 2022.
Orders placed 1st January 2022 onwards use our standard returns.
| Order Date | Return for Refund | Return for Store Credit/Exchange |
| 1st Nov - 5th Dec | In post by 4th Jan | 31st Jan |
| 6th Dec - 31st Dec | 28 Days | 31st Jan |
For more information on returns and a printable Returns Form click here.
Christmas Delivery and Office Opening Times
We recommend Christmas orders to be placed before 2pm Wednesday 22nd December.
| Day | Date | Opening Times | Will Customer Receive Order by 24th December? |
| Monday | 20th Dec | 9am-5pm | YES |
| Tuesday | 21st Dec | 9am-5pm | YES |
| Wednesday | 22nd Dec | 9am-5pm |
Order placed by 2pm: YES Order placed after 2pm: NO |
| Thursday | 23rd Dec | 9am-5pm |
Order placed by 2pm: NO Order placed after 2pm: NO |
| Christmas Eve | 24th Dec | 9am-12pm | NO |
| Christmas Day | 25th Dec | CLOSED | na |
| Boxing Day | 26th Dec | CLOSED | na |
| Monday (Bank Holiday) | 27th Dec | CLOSED | na |
|
Tuesday (Bank Holiday) |
28th Dec | CLOSED | na |
| Wednesday | 29th Dec | 9am-5pm | na |
| Thursday | 30th Dec | 9am-5pm | na |
| New Year's Eve | 31st Dec | 9am-12pm | na |
| New Year's Day | 1st Jan | CLOSED | na |
| Sunday | 2nd Jan | CLOSED | na |
| Monday (Bank Holiday) | 3rd Jan | CLOSED | na |
| Tuesday | 4th Jan | 9am-5pm | Normal service resumes... |
SCOTLAND, NORTHERN IRELAND, CHANNEL ISLANDS
You will need to have your order placed before 2pm Tuesday 21st December, for pre-Christmas delivery.
NON-UK
We recommend placing your order early to mid December to give time for your order to be processed through customs.
Orders placed Christmas Day until New Year's Day
We will be dispatching orders on our open days between Christmas and New Year's Day as usual. Please take into consideration that our delivery times are working days, when placing orders between these days.
